DevOps helps in system stability and reliability by combining high-quality software development and operations at faster rates. By fusing development and operations as a singular entity, DevOps makes risk management easier and shorter release cycles as well. The DevOps team needs to collect, analyze and coordinate the data to fulfil the promises in providing better and faster results. To control the development pipeline, measuring the DevOps metric and understanding key performance indicators are essential for the DevOps team.

What are Key DevOps metrics?

DevOps metrics reveal the performance of the DevOps software development pipeline that helps to remove bottlenecks by quickly identifying vulnerabilities at the early stages. With the greater collaboration of both the Dev and Ops team, DevOps brings improved application performance. The DevOps metrics allow the team to evaluate DevOps performance, where these Key performance indicators provide a comprehensive view of the business. The key DevOps metrics benchmarks help in defining goals, evaluating the works, and tracking success thus enabling us to make technology decisions.

Key DevOps Metrics

  • Lead Time

The lead time helps in determining the time taken to implement, test and deploy the codes. The Lead time is important among the key DevOps metrics because it enables the team to organize the whole process and speed up the deployment. By identifying faults at the early stages, the DevOps team can implement the best strategies to deliver deployments faster and securely.

  • Mean Time to Recovery

The Mean Time to Recovery (MTTR), indicates the time an organization requires to recover from a failure. These key DevOps metrics offer deep insights into the issues and enable the team to take proper decisions in advance to resolve the issue. The metrics reflect the time to reduce the disruption and enhance the team operation to make a quick delivery. Generally, the Mean Time To recovery is measured in minutes or hours. There are application monitoring tools to determine the MTTR that can be used as an effective method to adopt better strategies.

  • Customer Ticket Volume

This is one of the key DevOps metrics that enable you to know customer satisfaction. As an end-user, your customers may detect bugs and contact the support team to share feedback from their side. As a result, you might get a number of customer tickets which are an important indicator of your application performance. Many of the customer tickets are indicators of quality whereas a minimum number indicates the application robustness.

  • Error Rate

The error rates are important among the key DevOps metrics since they help to encounter issues or bugs in the software development process. The errors such as query timeouts or database connection errors are results of code-related issues spotted after the application deployment. If the error rate exceeds 2%, it indicates that the whole process should be re-examined and to resolve it faster before proceeding to further development procedures.

  • Deployment Frequency

The deployment time is a metric that enables you to make faster deployments, thus helping to improve faster deployment frequency. The key DevOps metrics can identify the problem from the beginning of the software application development cycle and improves the efficiency thus making faster deployments with minimal error rate. But if you are evaluating the deployment frequency metric, you should be cunning, since there may occur a sudden rise in the time of deployment. Faster deployments do not offer accuracy and less error rate. You may have to pay attention to the cost of accuracy while having decreased deployment time.

  • Repository Speed Score

The review duration of the pull request for the past 30 days is indicated as repository speed. An average pull request time is counted between zero to two weekdays, i.e. from Monday to Friday, and hence can calculate the ideal repository speed score from the average time. If you handle multiple repositories, a delay van occurs due to the loss of an old pull request. The repository speed is a key DevOps metric that helps the developers to focus on their part, without causing any error in writing code pieces.


The DevOps metrics are measurable, relevant, and reliable indicators that bring meaningful insights that help in improvements in the system workflows and strategies for improved business performance. The article explains the key DevOps metrics such as Lead Time, customer ticket volume, error rate, repository speed score, deployment frequency, and MTTR and how they help businesses. Expert DevOps service providers help to enhance the capability of IT organizations by delivering secure and faster software applications at a reduced cost.